Titel DUTCH SPEAKING CUSTOMER CARE AGENT
Startdatum 2017-03-27
Locatie Sofia
Vacature informatie

As caring for customers becomes the differentiator that drives consumer engagement and spend, Our client is advancing its position as a world leader in outsourced customer experience innovation.

With over 30 years of industry-leading experience, Our client’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.

Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Our client collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.

Our client is a subsidiary of Groupe Acticall.

Description:

The Customer Care Agent handles cases of customers and the client concerning non-technical, formal and administrative issues and complaints regarding on-line financial transactions.

Your Tasks:

  • Communicate via telephone, mail and fax with existing customers in order to solve their technical issues
  • Give information about the product to existing customers and prospects via telephone and e-mail and handle the inquiries on basics in a case closing manner
  • Transfer more difficult inquiries to higher level if necessary
  • During call work- customer issues, payments and accounts
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes and ways of working to Team Management / Operations Manager
  • Carry out customer request referrals and transfer in timely and correct manner by predefined rules

We are looking for full-time employees meeting the following requirements:

  • Fluent command of both spoken and written DUTCH
  • Very good command of English
  • Excellent communication skills
  • Good numerical and verbal reasoning skills
  • Adequate technical skills
  • Excellent MS Office skills

OUR CLIENT offers you:

  • Competitive remuneration scheme including monthly performance bonus
  • Social package including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities;
  • Variety of discounts in leading brands for Our client employees
  • To join a young and dynamic team in multinational environment
  • PEOPLE FIRST BOARD membership and initiatives – charity activities, team buildings, sport events, internal competitions.
  • Opportunities for long-term professional career
  • Entitlement to company internal training and development accordingly global standards
  • Friendly and accessible office location
  • Opportunity for flexible working hours
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Titel Dutch Collections Officer
Locatie Prague
Vacature informatie

PURPOSE OF ROLE

Collections Officer is responsible for maintaining a ledger of accounts – collection of overdue accounts and minimizing financial risk for our client.

KEY TASKS AND ACCOUNTABILITIES

  • Monitor, as well as rehabilitate overdue accounts
  • Minimize the number of delinquent accounts and contain the flow to the next financial cycle
  • Resolving customer issues pertaining to delivery, pricing and bonus
  • Calling customers to align payment dates (proactive and reactive) and amount to be paid
  • Perform account reconciliation as required
  • Monitoring of customers on payment plans
  • Providing copies of documentation (invoices, credit notes, account statements…) to customers and business unit contacts
  • Upkeep of customer notes stored within financial system
  • Answering customer credit related questions
  • SLA/KPI’s associated with role
  • Maintenance of role training documentation (L5)
  • Reviewing and recommending any enhancements for improving the current work flow for increasing operational efficiency
  • Perform other duties as requested by the Team Leader

 

REQUIREMENTS

  • Fluent English and Dutch
  • Undergraduate degree in Finance or related field or related experience
  • High level of service mindset
  • Coordinating skills
  • Good analytical and problem solving skills
  • Results orientated
  • Ability to lead by example and demonstrate alignment to company culture
  • Computer skills (MS Office, Financial systems)
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Titel Dutch Onboarding Team member
Locatie Prague
Vacature informatie

PURPOSE OF ROLE

  • Support invoice automation and provide training for external and internal stakeholders related to Basware system
  • To execute that supplier invoices will be posted and paid according to their payment term.
  • To execute that all bookings in the system follow the proper accounting standards and procedures.
  • To perform activities related to Procure-to-pay (PTP) targets and requirements with a sense of driving standardization
  • To keep Procure-to-pay (PTP) clients satisfied with constant improvement of our services.

 

KEY TASKS AND ACCOUNTABILITIES

  • Provide training for external and internal stakeholders on Basware and GLASS tools
  • Return the invoices to the supplier if they do not meet the legal requirements and provide visibility for the management on non-compliant elements
  • Follow up correct and timely invoice approvals in accordance to Delegation of Authority Guide.
  • Process ERP workflow items
  • Give continuous support in service delivery by ensuring proper communication flow and training is in place
  • Support GCC in service delivery by ensuring continuous feedback on mistakes and acting as back up.
  • All work is performed in accordance with targets, business needs and Service Level Agreement
  • Contribute with ideas and actions to the continuous improvement of processes within area of influence.
  • Posting of stuck electronic invoices and escalation of root causes to the automation expert.
  • Execute Vendor and Employee Enquiry Tickets and provide resolution
  • Handle (receive and follow up and process) legal department related request and your voice tickets (escalations received from suppliers or from the Business) within 2 working days
  • Ensure compliance with all safety procedures and safety training requirements

REQUIREMENTS

  • High school degree is required
  • Fresh graduates are welcome
  • University / College degree in Economics, Business or related field an advantage
  • 1 year relevant prior experience in Accounts Payable, General Accounting, Procurement is an advantage
  • Progressing or extensive knowledge and understanding of Invoice Matching processes.
  • Ability to maintain processing standards for Invoice Matching activities.
  • Good analytical and problem solving skills
  • Able to work on own initiative and to prioritize workload effectively
  • Ability to troubleshoot / assess a problem and promptly resolve or escalate it to the Team Lead.
  • User level computer skills (MS Outlook, Excel, PowerPoint, Project etc.) required
  • Ability to interact courteously with both internal and external customers while providing a high quality of service.
  • Ability to coordinate with other internal departments to deliver seamless service to customers
  • Strong writing and verbal communication skills
  • English – upper intermediate
  • Dutch – upper intermediate
  • Additional languages are an advantage.

 

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Titel Online Marketing Stagiaire(s)
Locatie Online
Vacature informatie

Wil jij graag de kans krijgen om je kwaliteiten te laten zien en jezelf te ontwikkelen? Dan zit je bij DutchHands goed!

DutchHands is een Online Recruitment bedrijf dat is begonnen in januari 2017. Wij helpen mensen om hun droom werkelijk te maken en ze de kans geven om in het buitenland te wonen en werken. Wij bieden leuke functies aan in heel Europa voor mensen die Nederlands en Engels spreken. Onder onze klanten behoren multinationals maar ook start-ups.

Wat ga jij doen?

Je gaat regelmatig blogs schrijven over alles wat te maken heeft met werken in het buitenland, Seo content produceren voor de website, Social Media kanalen bijhouden, email marketing campagnes opzetten en uitvoeren, Social Media plan opzetten en uitvoeren en nog veel meer! Kortom dit is een hele afwisselende functie. Dit is een functie die je geheel online uitvoert!

 Wie ben jij?

          Je werkt graag zelfstandig

          Je wilt graag een podium hebben om je kwaliteiten te laten zien

          Je volgt een marketing/communicatie opleiding

          Je houdt van reizen

          Je hebt een vlotte pen

          Je houdt van een uitdaging

Wat bieden wij jou aan:

          Uitstekende omgeving om veel werkervaring op te doen (staat extreem goed op je CV)

          Vrijheid om je creativiteit te gebruiken, we staan open voor al je ideeën.

          Een podium om je kwaliteiten te laten zien aan het publiek

          Bij goede prestatie vooruitzicht naar een vaste functie binnen het bedrijf

          Werk vanuit huis of waar dan ook!

          Flexibele functie, deel zelf je dagen en tijden in!

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Titel Dutch Digital Marketing Account Optimizer
Startdatum 2017-01-02
Locatie Dublin
Vacature informatie

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Scope

My client is operating a global Digital Customer Marketing Centre of Excellence for a global Fortune 100 technology company. The Customer Marketing Centre of Excellence is responsible for the production, execution and optimization of highly-personalized digital direct marketing campaigns, including the development of campaign lists, personalized HTML emails and landing pages, campaign deployment, post-campaign reporting and premium account optimization services.

Responsibilities

The Account Optimizer will serve as the primary point of contact between the client’s Account Managers, Technology Specialists and Enterprise Advertiser. The role will work directly with the Account Managers and proactively identify ROI and upsell/cross sell opportunities in their managed account portfolio.

Responsibilities include:

  • Becoming an expert on the tools and technologies for digital marketing campaign optimization.
  • Becoming an expert in search, display, mobile and video advertising.
  • Localization of online advertising campaigns.
  • Analysing campaign performance and formulating optimization strategies.
  • Presenting optimization proposals to Account Managers and clients.
  • Identifying ROI opportunities on client accounts
  • Identifying upsell and cross sell opportunities on client accounts
  • Identifying opportunities for process improvement
  • Managing the client relationship with Account Managers
  • Identifying and managing risks

 

Qualifications

  • 2-5 years prior work experience in marketing or technology
  • BA or BS in Marketing, Economics, Computer Science, or a related field Required Skills and Experience
  • Experience in a customer facing environment
  • Excellent communication skills
  • Excellent command of written English spelling and grammar and Dutch
  • Good interpersonal relationship skills
  • Some level of technical knowledge or experience is required
  • Some level of marketing knowledge or experience is required
  • Some level of account management and sales

 

Preferred Skills and Experience

  • Experience working in online advertising operations
  • Work experience managing projects on rapid timelines
  • Work experience with internationally distributed teams is a plus
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Titel Dutch Customer Experience
Startdatum 2017-01-02
Locatie Dublin
Vacature informatie

mobile apps concept

Role Overview:

Driven individual skilled in Digital Marketing optimisation and outbound sales, focused on SMB customers of a Fortune 500 company. Individual with strong business acumen who understands and enjoys working in a results driven environment. Success in this position requires exceptional consultative sales, coaching and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities include:

  • Becoming an expert on the tools and technologies for digital marketing campaign optimization,
  • Analysing campaign performance and formulating optimization strategies to improve,
  • Presenting optimization proposals to client accounts and discussing benefits of such,
  • Identifying ROI opportunities for client accounts as key business driver,
  • Identifying upsell and cross sell opportunities on client accounts,
  • Identifying opportunities for process improvements,
  • Ensuring a constant high level of quality support, and
  • Responsibility for meeting weekly and monthly targets.

This is a warm lead sales role; where Consultative skills are used to enhance services already adopted by advertisers. We are looking for Digital Marketing enthusiasts that are passionate about optimising campaigns and maximising return on investment for new accounts. This team will be responsible for contacting assigned leads and putting forward solutions which the customers can leverage to optimise their campaigns. The account optimisers will have the right tools and information to support the preparation and guide the discussion with the customers. Agents will learn in-depth the skills and product knowledge that it takes to become an expert in online advertising.

Requirements:

  • Previous work experience in marketing, technology or sales type environments.
  • Familiarity with online advertising products and social media, specifically AdWords,
  • Fluency in English AND Dutch
  • Professional customer service skills: ability to solution, desire to assist others,
  • Enjoy resolving customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions,
  • Focus on SMB customer satisfaction by driving the right product adoption for the right customers.
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Titel Content Ad Review Associates (German)
Locatie Dublin
Vacature informatie

Content Ad Review Associate (German)

Overall purpose of job

The person will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies.

Responsibilities:


● Process and review accounts that have been flagged for review of potentially sensitive
content to ensure there are no violations of policies
● Validate, investigate and respond to inquiries of an urgent or sensitive nature within
established guidelines. This includes coordinating with client subject matter experts to
respond to or support in the response to inquiries and/or escalations which may be
generated by include but not limited to external third parties, client or company.
● Understands and perform content reviews under client supervision for International and
Domestic cases following client processes and procedures
● Complies with all client published policies and procedures and any legal and regulatory
requirements that the company is obliged to adhere to
● Assigned and accountable for workable solutions and processes within specific area of
responsibility
● Escalates issues to Operations Manager or client Point of Contact as appropriate
● Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and
an ability to ramp up quickly
● Addresses most non-routine issues
● Ensures all work is performed in accordance with SLAs and metrics.
● Responsible for activities assigned by the Operations Manager

Personal Specification


Basic Qualifications:

● Marketing/Research/Digital or social Media or or customer service experience in a
professional work environment
● Fluent in English and German.Language test will be carried out.


Preferred Qualifications:

● Previous legal experience/studies
● Previous content review experience
● Good knowledge of internet and associated technologies


Professional Skill Requirements:

● Results & detail oriented
● Strong written and verbal communication skills
● Can critically assess content strictly against client policies

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Titel German Sales Executive
Locatie Dublin
Vacature informatie

As a sales executive you will be assigned the following tasks within the German speakers team :

  • Customer acquisition to expand our market position (outgoing calls)
  • Sell our products : online, ad packages, online banners, websites, emailing etc …
  • Dealing with customer queries and requests (incoming calls)
  • Being the relay between clients and technical departments
  • Collecting and reporting market/ Competitors data
  • Invoice
  • Follow Up
  • There will be occasional trips to attend events or trade-shows throughout the region.

Requirements

  • German native speaker level & fluent English
  • 1-3 years of experience in Sales (internship experience could be considered)
  • Interested in digital business
  • Passion to sell
  • Good written and oral communication skills
  • Organised and capable of managing time and activities effectively

What we offer

  • Attractive salary / package (basic + bonus + commission + medical cover)
  • Central location
  • Friendly atmosphere
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Titel Dutch Copywriter
Locatie Berlin
Vacature informatie
Your tasks
  • Compose concise, entertaining and informative product descriptions
  • Translate magazine, website content, marketing material & user manuals
  • Compose social media posts, newsletters, event texts and landing page banners
  • Copyedit and proofread a wide variety of content
  • Reporting and strategy communication
  • Localization of brand orientated copy
  • Develop and compose SEO texts
  • Interact with online marketing and content/production departments
  • Prepare and lead feedback meetings with interns and trainees
  • Domain specific research projects
Your Profile
    • Minimum 1-2 years of experience as a copywriter, ideally in e-commerce
    • Advanced knowledge of English and German (B2+) as well as Dutch native-speaker level
    • Creative and eloquent writing style
    • Exceptional attention to detail and an understanding of grammar & tone
    • Good time management skills, with the ability to multi-task and re-prioritize workload
    • Good knowledge of MS-Office and Google Drive
    • A high level of initiative and the ability to communicate to pan-European audience
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Titel German Customer Experience Associate
Startdatum 2017-01-02
Locatie Dublin
Vacature informatie

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

Responsibilities

  • Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels – chat, email and phone
  • Providing product and tool support to improve the overall experience and drive higher product adoption and spend
  • Ability to identify trends and solve problems facing multiple SMB clients
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support,           demonstrating the value of the clients SMB advertising solutions
  • Provide vital product insights and feedback on client products

Profile Attribute

  • Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where             clients can improve how they use our solutions
  • Focus on SMB customer satisfaction by driving the right product adoption for the right customer
  • Consultative selling and customer empathy mind-set
  • Self-driven with attention to detail and follow-through
  • Ability to multi-task and work under pressure
  • Excellent communication skills: verbal, written, listening skills

Qualifications

  • BA or BS in Marketing, Economics, Computer Science, or other related field
  • Work experience in marketing or technology

Required Skills and Experience

  • Familiarity with online advertising products and social media, specifically Ad Words
  • Fluency in English AND full fluency in German
  • Must have exceptional grammar and typing accuracy skills

Preferred Skills and Experience

  • HTML, CSS, JavaScript, Data Optimization
  • Work experience with internationally distributed teams is a plus

 

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Titel Online Recruiter(s) (Freelance)
Locatie Vanuit huis
Vacature informatie

Organisatie-omschrijving

DutchHands levert betrouwbare en gespecialiseerde werving voor internationale organisaties die op zoek zijn naar Nederlandstalige professionals voor werk in het buitenland.

Functie-omschrijving

Omdat onze organisatie groeiende is zijn wij op zoek naar

(online) Recruiter(s) op Freelance basis

Als online Recruiter ga je bezig met het zoeken naar kandidaten voor de openstaande functies.

De werkzaamheden bestaan uit:

  •  Telefonisch of per mail benaderen van kandidaten
  •  Online/Offline zoeken naar de juiste kandidaten

Ons aanbod

Vergoeding op basis van gerealiseerde plaatsingen (€ 500,00 per plaatsing)
Flexibele werktijden (je kunt je eigen tijd indelen)
Thuiswerk

Wij vragen

  • Ervaring met Sales
  • 10-15 uur per week inzetbaar
  • Kennis van Engels, een tweede taal is een pré
  • Uitstekende communicatieve vaardigheden
  • overtuigingskracht
  • gedreven en resultaatgericht
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