Titel Dutch Collections Officer
Locatie Prague
Vacature informatie

PURPOSE OF ROLE

Collections Officer is responsible for maintaining a ledger of accounts – collection of overdue accounts and minimizing financial risk for our client.

KEY TASKS AND ACCOUNTABILITIES

  • Monitor, as well as rehabilitate overdue accounts
  • Minimize the number of delinquent accounts and contain the flow to the next financial cycle
  • Resolving customer issues pertaining to delivery, pricing and bonus
  • Calling customers to align payment dates (proactive and reactive) and amount to be paid
  • Perform account reconciliation as required
  • Monitoring of customers on payment plans
  • Providing copies of documentation (invoices, credit notes, account statements…) to customers and business unit contacts
  • Upkeep of customer notes stored within financial system
  • Answering customer credit related questions
  • SLA/KPI’s associated with role
  • Maintenance of role training documentation (L5)
  • Reviewing and recommending any enhancements for improving the current work flow for increasing operational efficiency
  • Perform other duties as requested by the Team Leader

 

REQUIREMENTS

  • Fluent English and Dutch
  • Undergraduate degree in Finance or related field or related experience
  • High level of service mindset
  • Coordinating skills
  • Good analytical and problem solving skills
  • Results orientated
  • Ability to lead by example and demonstrate alignment to company culture
  • Computer skills (MS Office, Financial systems)
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